1. How many days I can receive my shoes?
2. Which express company do you use ?
3. Are your shoes genuine shoes?
4. Do you charge sales tax?
5. What if the parcel lost or missing?
6. How do I place an order?
7. How do I make a return or exchange?
8. How do I find out what size do I need?
9. What are the shipping options and costs?
10. What are my payment options?
11. I am concerned about using my credit card online. Is your site safe?
12. How can I check the status of my order?
13. How does a Customer Loyalty Discount Program work?
14. I can't find the shoes that I want to buy, can you help me to search them ?
15. When will a refund be issued for the returned/exchanged product?
16. Why can't I find the size/colour that I am looking for?


1. How many days I can receive my shoes?

EMS(Post office) promises us, The shipping time will takes about 7-12 Working Days, but usually it will more shortter than they promises.

2. Which express company do you use ?

We ues EMS express courier within 7-12 Working Days.

3. Are your shoes genuine shoes?

All our shoess are genuine shoes that have been made in China for decades from premium quality sheepskin.

4. Do you charge sales tax?

It is not common for you to have to pay tax/duty when importing something into the country. Base on our experience and feedback of our client, 90% will not have to pay tax/duty. But tax/duty is something unavoidable and unpredictable, and we do not have control over it. We only can do our best to avoid paying tax/duty(e.g. fill "GIFT" on your parcel ; Let package is small, less than 5 pairs in one package .....) .

5. What if the parcel lost or missing?

Whatever it is, you have paid us, and we ensure that you will receive your order by any means.

6. How do I place an order?

The fastest and the most secure way of ordering is by placing an order through paypal or credit card.Just click the “checkout” buttom after you’re ready to order items,then your payment will be completed instantly.After your payment is received,beyond doubt,your order will be sent out in few hours, and we will send you the tracking number to your email,you can track it on line to check the order process.

7. How do I make a return or exchange?

Damaged or Defective Items If once you receive the uggboots from us is broken or damaged you can return the item by mail for a full refund. Pls snd us the picture and reson details of the returned items and send it to Error-Related Refunds If there is an error on our part related to your order, we will issue a credit for any applicable shipping and charges.

8. How do I find out what size do I need?

If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use a chart provided, to estimate your size. Then Please look our shoes size chart here to find your shoes size : Shoes Size Chart

9. What are the shipping options and costs?

Our company offer price all including taxes.

10. What are my payment options?

Paypal , Visa Card , Marst Cart and Western Union both are OK !

11. I am concerned about using my credit card online. Is your site safe?

Our on-line store uses 128-bit SSL encryption technology similar to the protection offered by many banks.

12. How can I check the status of my order?

When your order has been sent out , our company will send a tracking number to your email , you can track online too!

13. How does a Customer Loyalty Discount Program work?

If your are a wholesale men want to get discount , pls send to my email Price accoding your order quantity.

14. I can't find the shoes that I want to buy, can you help me to search them ?

Of course, Please feel free send the shoes pic to , then we will do our best to search them for you .

15. When will a refund be issued for the returned/exchanged product?

Once the product is sent back to us, please allow around 10 working days for the parcel to reach our office and further 48 hours for the refund to be processed. We will notify you by email as soon as the refund is issued.

16. Why can't I find the size/colour that I am looking for?

Only sizes/colours that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colours vary depending on the demand.